Capital District Veterinary Referral Hospital
  • 24-HR ER: 518-785-1094
  • Our Services
    • Dermatology
    • Diagnostic Imaging
    • Emergency/Critical Care
  • For Your Pet
    • Client Registration Form
    • Curb-Side Procedures
    • When Your Pet is a Patient
    • Client Portal
    • Pet Insurance
    • Payment Options
    • End of Life Arrangements
  • For Veterinary Teams
    • Referral Forms and Portal
    • Our Referral Process
    • At a Glance
    • Ethos Materials for Clinics
    • Continuing Education
    • VetBloom CE
  • About Us
    • Our Hospital
    • Our Team
    • Donate to AVMF
    • Why Ethos
    • Ethos Discovery
    • Contact Us
  • Blogs & Videos
    • Our Blogs
    • PAWEDcasts
  • We’re Hiring!
    • Apply Today
    • Ethos Job Fairs
    • Benefits and Perks
    • Veterinary Training Programs
Capital District Veterinary Referral Hospital
  • Our Services
    • Dermatology
    • Diagnostic Imaging
    • Emergency/Critical Care
  • For Your Pet
    • Client Registration Form
    • Curb-Side Procedures
    • When Your Pet is a Patient
    • Client Portal
    • Pet Insurance
    • Payment Options
    • End of Life Arrangements
  • For Veterinary Teams
    • Referral Forms and Portal
    • Our Referral Process
    • At a Glance
    • Ethos Materials for Clinics
    • Continuing Education
    • VetBloom CE
  • About Us
    • Our Hospital
    • Our Team
    • Donate to AVMF
    • Why Ethos
    • Ethos Discovery
    • Contact Us
  • Blogs & Videos
    • Our Blogs
    • PAWEDcasts
  • We’re Hiring!
    • Apply Today
    • Ethos Job Fairs
    • Benefits and Perks
    • Veterinary Training Programs
  • 24-HR ER: 518-785-1094

Curb-Side Procedures

Curb-Side Veterinary Care Procedures:

We are now having clients accompany their pets in our hospital in a limited fashion. We are maintaining our curbside check-in process.

We have compiled a list of frequently asked questions to help you navigate care for your pet. Our procedures below outline the various types of appointments and what you should do on, or before arrival at our hospital.

Please click the link or scroll down for the emergency scenario that applies to you:

  • Is this a life-threatening Emergency?
  • It’s not life-threatening, but my pet needs medical attention and I don’t have an appointment

Is this a Life-threatening Emergency?

If your pet is suffering from any of the symptoms of a dire emergency (listed here), please follow the instructions below:

Curb-side Procedure: Please call ahead and briefly describe your pet’s symptoms. Please call upon arrival.

Phone: 518-519-3597

Before you Arrive:

  • Please call ahead and let us know what symptoms you are seeing.
  • Keep track of time and frequency of the activity. For example: “he started vomiting at 10am, he vomited 3 times … at 10:15 am there was blood in the vomit.”
  • If your pet ate something toxic, please bring the packaging, or remaining (uneaten) item.
  • Please make sure you have your pet’s leash and collar, or make sure he/she is safely inside a carrier.

When You Arrive:

  • Please call upon arrival.
  • The technician who evaluates your pet will determine whether or not your pet needs to be brought in for treatment immediately.
  • A member of our team will ask you to fill out a Client Registration form and triage your pet.
  • Your pet’s doctor will call you following their examination of your pet and you will be escorted into the building and assigned an exam room by one of our team members.
  • Your pet’s plan will be discussed in the exam room and next steps will be determined.
  • Estimates and payments will be accepted at the front desk or remotely if client prefers to wait in car.

 


 

Your Pet’s Life is Not in Imminent Danger, but he/she needs Medical Attention:

If your pet is suffering from any of the symptoms associated with a serious condition, or if you are here because your family veterinarian is closed and you were directed here, but your pet’s life is not in imminent danger, please follow the instructions below.

Please make sure you have your pet’s leash and collar, or make sure he/she is safely inside a carrier when you arrive.

Curb-side Procedure: When you arrive, please call.  Please make sure you have your pet’s leash and collar, or make sure he/she is safely inside a carrier.

Text-line: 518-519-3597

When You Arrive:

  • Please call upon arrival.
  • The technician who evaluates your pet will determine whether or not your pet needs to be brought in for treatment immediately.
  • A member of our team will ask you to fill out a Client Registration form and triage your pet.
  • Your pet’s doctor will call you following their examination of your pet and you will be escorted into the building and assigned an exam room by one of our team members.
  • Your pet’s plan will be discussed in the exam room and next steps will be determined.
  • Estimates and payments will be accepted at the front desk or remotely if client prefers to wait in car.

 

Patient Forms & Portal

  • Client Registration Form
  • Client Portal

Emergency Resources

  • Is this an Emergency?
  • What is Triage?
  • When your Pet is a Patient
Capital District Veterinary Referral Hospital
518-785-1094 | 222 Troy Schenectady Rd, Latham, NY 12110
  • 24-HR ER: 518-785-1094
  • Our Services
    • Dermatology
    • Diagnostic Imaging
    • Emergency/Critical Care
  • For Your Pet
    • Client Registration Form
    • Curb-Side Procedures
    • When Your Pet is a Patient
    • Client Portal
    • Pet Insurance
    • Payment Options
    • End of Life Arrangements
  • For Veterinary Teams
    • Referral Forms and Portal
    • Our Referral Process
    • At a Glance
    • Ethos Materials for Clinics
    • Continuing Education
    • VetBloom CE
  • About Us
    • Our Hospital
    • Our Team
    • Donate to AVMF
    • Why Ethos
    • Ethos Discovery
    • Contact Us
  • Blogs & Videos
    • Our Blogs
    • PAWEDcasts
  • We’re Hiring!
    • Apply Today
    • Ethos Job Fairs
    • Benefits and Perks
    • Veterinary Training Programs
© 2022 Capital District Veterinary Referral Hospital
Website Design by Jackrabbit

Temporary Reduced ER Hours

Due to a staffing shortage, we are temporarily reducing our Emergency/Critical Care service hours this week.  We apologize for the inconvenience while we are closed overnight.

Wednesday May 18: Open 7 a.m. – 7 p.m.
Thursday May 19: Open 7 a.m. – 7 p.m.
Friday  May 20: Open 7 a.m. – 7 p.m.
Saturday May 21: Opens at 7 a.m. and return to 24 hour service.

If your pet needs emergency care during this window, the closest facility is:

Upstate Veterinary Specialties

152 Sparrowbush Rd, Latham, NY 12110

Phone: 518-783-3198

Please call them first to ensure they are open and accepting patients.