Curb-Side Veterinary Care Procedures:
We are now having clients accompany their pets in our hospital in a limited fashion. We are maintaining our curbside check-in process and masks are required at all times. Also, please maintain appropriate social distancing whenever possible.
We have compiled a list of frequently asked questions to help you navigate care for your pet. Our procedures below outline the various types of appointments and what you should do on, or before arrival at our hospital.
Please click the link or scroll down for the emergency scenario that applies to you:
- Is this a life-threatening Emergency?
- It’s not life-threatening, but my pet needs medical attention and I don’t have an appointment
Is this a Life-threatening Emergency?
If your pet is suffering from any of the symptoms of a dire emergency (listed here), please follow the instructions below:
Curb-side Procedure: Please call ahead and briefly describe your pet’s symptoms. Please call upon arrival.
Phone: 518-519-3597
Before you Arrive:
- Please call ahead and let us know what symptoms you are seeing.
- Keep track of time and frequency of the activity. For example: “he started vomiting at 10am, he vomited 3 times … at 10:15 am there was blood in the vomit.”
- If your pet ate something toxic, please bring the packaging, or remaining (uneaten) item.
- Please make sure you have your pet’s leash and collar, or make sure he/she is safely inside a carrier.
When You Arrive:
- Please call upon arrival.
- The technician who evaluates your pet will determine whether or not your pet needs to be brought in for treatment immediately.
- A member of our team will ask you to fill out a Client Registration form and triage your pet.
- Your pet’s doctor will call you following their examination of your pet and you will be escorted into the building and assigned an exam room by one of our team members.
- Your pet’s plan will be discussed in the exam room and next steps will be determined.
- Estimates and payments will be accepted at the front desk or remotely if client prefers to wait in car.
Your Pet’s Life is Not in Imminent Danger, but he/she needs Medical Attention:
If your pet is suffering from any of the symptoms associated with a serious condition, or if you are here because your family veterinarian is closed and you were directed here, but your pet’s life is not in imminent danger, please follow the instructions below.
Please make sure you have your pet’s leash and collar, or make sure he/she is safely inside a carrier when you arrive.
Curb-side Procedure: When you arrive, please call. Please make sure you have your pet’s leash and collar, or make sure he/she is safely inside a carrier.
Text-line: 518-519-3597
When You Arrive:
- Please call upon arrival.
- The technician who evaluates your pet will determine whether or not your pet needs to be brought in for treatment immediately.
- A member of our team will ask you to fill out a Client Registration form and triage your pet.
- Your pet’s doctor will call you following their examination of your pet and you will be escorted into the building and assigned an exam room by one of our team members.
- Your pet’s plan will be discussed in the exam room and next steps will be determined.
- Estimates and payments will be accepted at the front desk or remotely if client prefers to wait in car.