Emergency Care Procedures:
Thank you for placing your trust in our medical team. To help you navigate care for your pet, we have outlined our procedures below for different types of emergencies. All Ethos hospitals are following CDC and local guidance to ensure the safety of all involved. Please click the link below to learn what you should do on or before arrival at our hospital.
Please click the link or scroll down for the emergency scenario that applies to you:
Is this a Life-threatening Emergency?
If your pet is suffering from any of the symptoms of a life-threatening emergency, please follow the instructions below:
Curb-side Procedure: Please call ahead and briefly describe your pet’s symptoms. Please call upon arrival.
Phone: 518-519-3597
Before you Arrive:
- Please call ahead and let us know what symptoms you are seeing.
- Keep track of the time and frequency of the activity. For example: “he started vomiting at 10 am, he vomited 3 times … at 10:15 am there was blood in the vomit.”
- If your pet ate something toxic, please bring the packaging or the remaining (uneaten) item.
- Please make sure you have your pet’s leash and collar, or make sure he/she is safely inside a carrier.
When You Arrive:
- Please call upon arrival.
- The technician who evaluates your pet will determine whether or not your pet needs to be brought in for treatment immediately.
- A member of our team will ask you to fill out a Client Registration form and triage your pet.
- Your pet’s doctor will call you following their examination of your pet, and you will be escorted into the building and assigned an exam room by one of our team members.
- Your pet’s plan will be discussed in the exam room, and next steps will be determined.
- Estimates and payments will be accepted at the front desk or remotely if you prefer to wait in the car.
Your Pet’s Life is Not in Imminent Danger, but he/she needs Medical Attention:
If your pet is suffering from any of the symptoms associated with a serious condition, or if you are here because your family veterinarian is closed and you were directed here, but your pet’s life is not in imminent danger, please follow the instructions below. Please make sure you have your pet’s leash and collar, or make sure he/she is safely inside a carrier.
Curb-side Procedure: When you arrive, please call.
Text-line: 518-519-3597
When You Arrive:
- Please call upon arrival.
- The technician who evaluates your pet will determine whether or not your pet needs to be brought in for treatment immediately.
- A member of our team will ask you to fill out a Client Registration form and triage your pet.
- Your pet’s doctor will call you following their examination of your pet, and you will be escorted into the building and assigned an exam room by one of our team members.
- Your pet’s plan will be discussed in the exam room, and next steps will be determined.
- Estimates and payments will be accepted at the front desk or remotely if you prefer to wait in the car.